01SERVICE NOTE
THE MOMENT
At its simplest, what does hospitality mean?
Think of a real service moment before you turn the card.
The moment after service
A good handoff does not need to be loud. It only needs to make gratitude and feedback easy to give.
THANK-YOU 01 / 15
Question: At its simplest, what does hospitality mean?A moment of careNOTICE THE DETAIL